Placing Your Order
All orders are shipped within 2 business days of purchase. Orders placed Friday through Sunday will ship the following Monday, unless that Monday is a national holiday. In such cases, your order will ship on the next available business day.
We use FedEx 2-Day Priority Shipping to ensure your perishable cookies arrive fresh and fast at your doorstep.
Refund Policy
Due to the perishable nature of our cookies, all sales are final. We bake each cookie fresh and flash-freeze it before shipping to ensure it tastes oven-fresh upon arrival.
Once your payment is processed, we are unable to offer refunds. If your package is delayed or lost, please contact FedEx directly using your tracking number. While we cannot issue a refund or replacement once your order has shipped, FedEx may be able to assist.
Product Information
Our cookies are handmade in a home kitchen that may come into contact with common food allergens, including but not limited to:
Dairy, Wheat, Eggs, Peanuts, Tree Nuts, Soy, Sesame, Fish, and Shellfish.
For detailed ingredient lists, please visit our Flavors Page. We are committed to transparency and take every precaution to reduce cross-contamination by cleaning thoroughly between each batch.
However, cross-contamination is still possible. If you have a severe allergy, please proceed with caution.
We cannot offer refunds or accept liability for any allergic or adverse reactions to our products.
Consumer Agreement
Our cookies are baked in a home kitchen and intended for personal consumption only—not for resale.
Orders shipped outside of Utah are prepared without state or local health department inspection.
Storing Instructions
Our cookies contain no preservatives and are best enjoyed within 2 days of arrival.
If you don’t eat them right away, we recommend freezing them for up to 1 month to preserve freshness. To enjoy:
Let thaw at room temperature for a few hours. This method is best.
Or microwave for 10–20 seconds for that fresh-baked taste!
Bulk Orders & Catering
Planning a special event or need a larger order? We’re happy to help!
Please email cookieeclub@gmail.com with the following information:
- How many cookies do you need?
- Date and time you need your order by
- Choose up to 3 cookie flavors
- Preferred cookie size: 2 oz (catering) or 4 oz (large)
- Type of event: wedding, party, business event, etc.
- Is shipping or local delivery needed?
- Would you like custom labels? (e.g., stickers with your logo or a personal message)
You can also reach us by phone at (435) 668-5731 to discuss your order.ds.
Interested in Partnering with Us?
We’re licensed to work with local Utah-based businesses. If you’re interested in carrying our cookies in your café, shop, or market, we’d love to collaborate!
Please email us at cookieeclub@gmail.com with your business info and ideas.
